Legally you have the right to cancel your purchase whit in 14 days.
You can make the return request within 14 days of receiving your order. You then have another 14 days to return.
To do so, make the request via mail firstname.lastname@example.org
It is not mandatory to enter a “reason for return”. We advise you to fill this in to avoid any unnecessary returns.
Do you want to return products without a request? This is possible within 14 days of receipt, but it will take longer before we can process your return shipment.
Always include a statement showing your wish to cancel.
The order must be returned as soon as possible and no later than 14 days after approval of the application.
The article must be unused and undamaged. If the product is used or damaged, thechillishop.eu can charge a value reduction of up to 100%.
Keep in mind that you can evaluate a product as you would in a physical store. Breaking a seal, vacuum packaging or dust / light-tight packaging is not necessary to evaluate the product and results in a 100% depreciation.
If a product / return shipment is damaged, thechillishop.eu can also charge a value reduction.
Do not write texts or stick stickers or adhesive tape on the original packaging.
Pack the returned items in an outer box to prevent damage during transport.
We ask that you clearly write the RET number that you receive after approval of the mail on the outside of the return package.
The return must be sent to us with sufficient postage; the consumer pays the costs of the return.
The consumer bears the risk for a return shipment. We therefore recommend that you send the package by registered mail and keep the proof of shipment, so that you can claim a possible loss with your carrier.
A refund will be processed as soon as possible, but no later than 14 days after termination.
If the entire order is returned, we will credit the original invoice including shipping costs.